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Last updated July 2026
We sell parts that get fitted to cars people drive, so the returns policy is written plainly and applied as written. If the item that reached you is our mistake, putting it right costs you nothing.
Any item can be returned within fourteen days of delivery as long as it is unopened, in its original packaging and unfitted. The window runs from the delivery date, not the order date.
Oils, fluids and care products once the seal is broken, electrical parts once fitted, and items ordered in specially against your chassis number from outside our stock — unless the error is ours.
If we send an item that does not fit your chassis number, or it arrives damaged, we replace it and cover the carriage both ways. Tell us within forty-eight hours of delivery and attach a photograph of the packaging.
Money goes back the way it came within seven working days of the item reaching us and being checked. Cash-on-delivery orders are refunded in cash at a branch or by bank transfer, whichever you prefer.
You can return an item to any of our branches, or we can collect it from you. The collection cost is deducted from the refund when the return is a change of mind rather than our error.
An item's warranty is separate from the right to return it, and its length is printed on each product page. It stays valid long after the fourteen days are over.